Store Policy

Order Cancellations

If you live in the EU, you have the right to cancel your order under Consumer Contract Regulations 2013 (CCRs), which govern online and mail-order shopping.

When an order has been cancelled under CCRs, we will refund you within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. If your card issuer has not sent you a refund within 30 days, please contact us.

It is not always possible to stop the dispatch of your order once it has been placed and we have started to process it.

Learn more about CCRs in our Cancellations under CCRs section.

Returns

All items should be returned new and unused, with the lid secure and still intact and with the original packaging within 14 calendar days from the day after you receive your order. Returns that are damaged may not be accepted and could be sent back to you.